Moobet's Privacy Policy — Your Data Is Our Responsibility

Moobet (moobet.biz) places the highest priority on protecting the personal data of its users. This Privacy Policy applies to our website, mobile application, and all digital platforms.

By creating an account on Moobet, using the platform, or taking advantage of our services, you are deemed to have accepted this Privacy Policy. Please read it carefully.

This policy has been developed in accordance with international data protection standards. Moobet believes transparency is the best policy — so we've written everything in clear, plain language to make it easy for our Bangladeshi users to understand.

Moobet only collects information that is necessary to provide our services. We do not gather unnecessary or excessive data. The table below clearly sets out what information we collect and why.

Automatically collected data includes your device's operating system, browser type and version, duration of site visits, and which pages you viewed. This information is not used to directly identify any individual.

Moobet uses the data it collects for specific, limited purposes only. Your information is never used for any other purpose without your consent. Below, we clearly outline how your data is used:

• Account Management: For registration, login, password recovery, and account verification.
• Service Delivery: To manage betting, payments, bonuses, and promotional activities.
• KYC & Legal Compliance: To verify age, confirm identity, and comply with anti-money laundering regulations.
• Security: To detect fraud, hacking, and multiple account creation.
• Contact: To send important updates, transaction confirmations, and provide customer support.
• Marketing: To send you promotional offers and relevant ads, with your consent.
• Analytics: To analyze usage patterns and improve your experience on the platform.

Moobet uses cookies and similar technologies across its website and app. Cookies are small data files stored in your browser that help us improve and personalize your experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain core functions of the site. Options to turn off analytics and marketing cookies are available in our Cookie Preference Centre.

Moobet never sells your personal information. However, your data may be shared with third parties in the following limited circumstances:

• Payment Processor: Mobile Pay, Nagad, Rocket, and other approved payment gateways — used solely to process transactions.
• Identity Verification Services: With licensed third parties engaged to manage the KYC process.
• Technology Partners: Hosting and cloud service providers required to operate the site.
• Legal Authorities: When required by a court order, regulatory directive, or legal obligation.
• Responsible Gaming Organizations: To approved organizations working to prevent problem gambling.

Moobet does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as your account is active, and up to 5 years after closure (as required by legal obligations).
• Transaction Records: Up to 7 years from the date of the last transaction (in accordance with financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 3 years from the date of resolution.
• Analytics Data: In anonymized form for up to 2 years.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

Moobet follows the highest industry standards in technical and organizational measures to protect your data. Our security framework is structured across the following layers:

While we maintain the highest security standards, no one can guarantee 100% security on the internet. That's why we encourage you to stay vigilant — use a strong password, never share your login credentials, and report anything suspicious to us.

As a Moobet user, you have important rights over your personal data. We respect those rights and aim to respond as promptly as possible.

To exercise any of these rights, email us at support@moobet.biz. We typically respond within 30 days. For complex requests, an additional 60 days may be required — in which case we will notify you in advance.

Please note that due to legal obligations, we may be required to retain certain data for a specified period. In such cases, complete deletion may not always be possible — however, we will provide a detailed explanation.

Moobet is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

Moobet may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following channels:

• A notice will be sent to your registered email address
• A notification will be displayed when you visit the site
• The date of any changes will be noted at the top of this page

Continued use of Moobet after any changes takes effect means you accept the updated Privacy Policy. If you do not agree with the new policy, you may request that your account be closed.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our data protection team takes every request seriously.

We always aim to resolve your concerns directly. However, if you feel we have not responded adequately, you have the right to lodge a complaint with the relevant data protection authority in your country.