Moobet FAQ — Answers to All Your Questions

Yes, you must be 18 or older to register and bet on Moobet. The platform is strictly prohibited for minors. You may be asked to submit proof of age during identity verification. To learn more, Responsible Gaming View page.

No, each person may only register one account. Attempting to open multiple accounts using the same mobile number, email, or bank details may result in all accounts being permanently suspended and balances forfeited.

On the login page Click the "Forgot Password?" link. Enter your registered email or mobile number. A reset link will be sent to your email, or an OTP to your mobile — use it to set a new password. The whole process takes under 5 minutes.

For full verification on Moobet, one of the following documents is required:

• National ID Card (NID)
• Passport
• Driving License

Document images must be clear and complete. Verification is typically completed within 24–48 hours.

After logging in, click the "Deposit" button. Select your preferred payment method — Mobile Pay, Nagad, Rocket, or any other supported option. Enter the amount and follow the on-screen instructions to complete the payment. Your balance is usually updated within 1–5 minutes. For more details, Payment Page view all.

The minimum deposit on Moobet is just ৳500 BDT — one of the lowest among betting sites in Bangladesh, so users at any level can get started with ease. There is no set maximum deposit limit, though individual payment methods may have their own caps.

Withdrawal requests are usually processed within 15–30 minutes. If KYC verification is required for your first withdrawal, it may take up to 24 hours. During busy periods — especially after major matches — processing may take a little longer.

The minimum withdrawal on Moobet is ৳1,000 BDT. Requests below this amount will not be processed. Keep this in mind when betting, and only withdraw once your balance reaches the required minimum.

First, wait 15–30 minutes — processing can sometimes take a little time. If the issue persists, email support@moobet.biz with your mobile banking transaction reference number. Our team will resolve it within 4 hours.

Register a new account and you'll automatically receive a 100% welcome bonus on your first deposit. Deposit ৳1,000 and you'll have ৳2,000 to start betting with. No promo code needed at registration — the bonus is applied automatically.

Bonus funds cannot be withdrawn directly. You must first meet the wagering requirements — typically betting 5 to 10 times the bonus amount. Terms vary by promotion, so On the Promotions page View details.

Yes, Moobet has a daily login reward system. Log in every day to earn loyalty points, and log in 7 days in a row to unlock a special reward. Points can later be converted into bonuses or cash.

When a friend registers using your referral link or code and makes their first deposit, you'll receive a referral bonus. The more friends you refer, the more you earn. Find your referral link in the Profile section of your account.

After logging in, go to the "Live Betting" section. Browse the list of ongoing matches, select the one you want, and place your bet at real-time odds. Keep in mind that live odds change by the second, so quick decisions matter.

In most cases, bets cannot be cancelled once placed. However, if a match is cancelled or postponed, Moobet will automatically refund your stake. If the Cash Out feature is active, you can partially or fully cash out your bet while the match is in progress.

Moobet offers betting on 20+ sports. The most popular categories include:

• Cricket (IPL, BPL, Test, ODI, T20)
• Football (Premier League, La Liga, Champions League)
• Tennis, Badminton, Kabaddi
• Esports (CSGO, Dota 2, Valorant)

For more details, Sports Page view all.

Yes, Moobet has a full Live Casino section. You can play live blackjack, roulette, baccarat, Teen Patti, and Andar Bahar with real dealers. There are also thousands of slots and virtual table games available.

Moobet uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (৳150 profit). The higher the odds, the lower the probability of winning — but the bigger the payout. For a detailed breakdown of odds, Match Odds Page view all.

Moobet uses SSL encryption and advanced security technology. Your personal information and financial data are stored fully encrypted. That said, never share your password with anyone, and always use a strong password.

Go to "Security" under Account Settings and enable Two-Factor Authentication. An OTP will be sent to your mobile number every time you log in. With 2FA active, no one can access your account even if they know your password.

No. Moobet never sells or shares your personal information with third parties. Only limited data is used for payment processing and legal compliance. To learn more, Privacy Policy Read.

Email support@moobet.biz or contact us via live chat immediately. Change your password right away and log out of all devices. Our security team will investigate promptly and take the necessary action.

There are three ways to reach Moobet support:

• Live Chat: Click the chat icon in the bottom-right corner of the site — it's the fastest way to get help.
• Email: support@moobet.biz — you'll typically get a reply within 4 hours.
• FAQ: Most common questions are answered right here on this page.

Yes, Moobet's live chat support is available 24/7, every day of the week — including public holidays. During major matches, extra support staff are on hand to ensure faster response times.

To file a formal complaint, send a detailed email to support@moobet.biz. Include your username, a description of the issue, the date and time, and any relevant screenshots. We aim to respond formally within 48 hours.

Absolutely. Moobet is built with Bangladeshi users in mind. Our support team can assist you fully in Bangla — just reach out via live chat or email in Bangla and you'll get a reply in Bangla.